By submitting your email address you consent to marketing and online advertising by JanSport. Charges for cleaning may also be applied, if for valid warranty claims, so make sure to tidy up your backpack before sending it in. Hours: Monday - Friday: 9am - 5pm. How to Claim the Jansport Backpack Lifetime Warranty - KnifeUp Email: warranty@jansport.com.au. Jansport | Bag City {"country":"DE","title":"Einen store auswhlen","message":"Wir sehen, dass du in Deutschland bist. Address: Fit Chain We will be doing everything we can to provide the first class service our customers have come to expect. 30 Tullamarine Park Rd The bad news was that they could not repair the damage to his bag, and since the design was already discontinued, they cannot send back an exact replacement. Include a note, asking us to do a rush repair, with your name, address, and phone number. I live in France and nobody answered my message sent 3 weeks ago to the French headquarter as indicated on Jansport webpage ( JanSportWarranty_France@VFC.com) Cute, simple, and comfy, no matter how wild the journey gets. To contact the JanSport Warranty team directly for UK based customers, please use the following email address:jansportwarranty_uk@vfc.com. Please click here for a link to our privacy notice. Kids To grasp an idea of what the Jansport backpack lifetime warranty covers, it may be helpful to note the conditions it does not cover. Use the escape key to close the results and clear search field. But I am living in Taiwan. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. For Warranty Questions outside of Europe please see the International JanSport section specific to your region for further information on who to contact, and they will help guide you on navigating your warranty claim within your region. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), negligence accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, rips, UV degradation, normal wear and tear, transport damage (by airlines, for example), improper care or the natural breakdown of colours and materials over extended time and use. Jansport Australia I got it in 3rd grade I am mow 37.I used it all through school. Normal wear and tear do not qualify for warranty replacement and you must fill out a repair return form to send in with your backpack. Warranty - JanSport Europe GBP You can just email the closest one. In this rapidly changing environment, we will continue to frequently evaluate all our actions to ensure we are making the right decisions and always putting safety first. Please click here for a link to our privacy notice. Jansport Backpack Lifetime Warranty (How It Works + Claims) - RV and Playa The warranty does not apply to pins, patches, or related accessories. Choosing a selection results in a full page refresh. Historically, Tumi offered a fairly iron clad lifetime warranty, but switched last decade to a 5 year warranty, with an accidental damage/no questions asked clause for 1st year of ownership. great product. And, if you are looking for a backpack that is tough enough to see you through any challenge, then you need to choose Jansport backpacks. JANSPORT BACKPACK - GREAT WARRANTYBest Bookbag for SCHOOL- last forever!!! For the most current infromation, please contact JanSport directly at 1-855-818-5966; http://www.jansport.com Uvalde, TX 78801, 1-800-426-9227 Please fill out the warranty return form (Click Here for the Warranty Return Form). Fill out warranty claim form by downloading the form below, 3. Congrats, you've qualified for free shipping. If the defect is irreparable, Jansport will replace the entire product for free. Well, weve got you covered. JanSport engineers quality, durability, and reliable products. How do I claim my lifetime warranty for my backpack since Jansport does not have an international warranty service for Malaysia, as listed on their website? JanSport EU | Backpacks & Bags | 30 Year Guarantee - JanSport Europe EU to cart to qualify for free shipping. You have to do it through there site not the store you bought it from! Fast Shipping. I do always follow your post. As an exception to the lifetime warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the lifetime of the product. The plastic thing holding the strap to the backpack broke and there is abrasions on the thin black strap that is looped through the plastic thing. That should do the trick without wrecking the unit. Go ToReturn Policy. Find A Store; Gift Card; Limited Lifetime Warranty; Chat; My Account; Sign Out {count} Cart To navigate this using the keyboard, please follow these instructions. Unlike messenger bags and duffel bags that frequently put too much pressure on a side concerning the frame, backpacks constant distribute aforementioned load, making it This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. jansport_warranty_service@vfc.com. If your region is not listed, you may also contact U.S. Warranty/ Customer Service Center at:jansport_warranty_service@vfc.comfor further information. Please note products repaired or replaced under warranty will be shipped back to you free of charge. Inevitably, well used (and well loved!) So, when your pack wears out as all things do, youll know youve gotten the most out of your gear and your experience. JanSport USA | Backpacks & Bags with Free Shipping Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. The websites no good (Yanks and Canadians only it says), I've tried boards.ie and they have got nothing. Unless the original owner of the bag expires, they will continue honoring the Jansport backpack lifetime warranty. Please click here for a link to our privacy notice. Last night, I was with my cousin at an Office Max where she purchased a Jansport backpack $61 for her daughter. There are a few factors that determine the end of product life, including the following: Click here to see some examples of the cases listed above. They're also on the higher side, price-wise, so you'll want to look into the Are Backpacks Allowed In Walmart? Few companies are actually serious about their product warranties, but not Jansport. Materials and components refer to zippers, buckles and fabrics, etc. If your region is not listed, you may also contact U.S. Warranty/ Customer Service Center at: jansport_warranty_service@vfc.com for further information. JanSport Shipping & Billing Information I bought a jansport backpack for my son almost a year ago and the zipper broke. When autocomplete results are available, use tab key or down arrow to enter the results. dear jansport, hi I have question I was wondering if I can get a free backpack if I dont have a recite or the backpack I really need one for school and I dont have the money what can I do to get one? (Backpack Policy + More). Klicke auf die Flagge unten, um auf Deutsch und mit Euro einzukaufen.","store_url":"https:\/\/jansport.de","store_flag":"\/\/cdn.shopify.com\/s\/files\/1\/0259\/4609\/5665\/files\/de.png?v=1685538315","remain_link":""}. However, since Jansport backpacks can last for years and you can make a valid warranty claim at any time during your possession of the backpack, Jansport does not expect that you would still have the original receipt. J. Im in the Philippines, I have a Jansport Backpack for almost 8-9 years I think, I just wanted to know where I can e-mail my concern regarding my backpack? Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below). Main Campus - QR Code | JanSport Europe - JanSport Europe EU Cleaning/disinfecting the breakroom tables before and after each use I have used it since as a travel and a diaper bag and now my little boy uses it in 2nd grade though we have to send it back for a worn out zipper agian this year which is how I stumbled upon this article while looking for how to return it. See Details. Ireland - JanSportWarranty_Ireland@VFC.com Italy - JanSportWarranty_Italy@VFC.com Luxembourg - JanSportWarranty_Luxembourg@VFC.com . Lifetime Warranty for Backpacks and Bags | JanSport Restructured Cleaning Procedures If its just travel grime Id put the whole thing in a bathtub and submerge it for a short time with lots of detergent and a stiff, nylon brush. In this article, we will reveal what products qualify for the lifetime warranty, how to file a warranty claim, and what is covered. If a company is so confident about their product that they give a lifetime warranty on it, then you can be sure about the quality of the said product. Jansport actually makes backpacks that are meant to last; they actually place a lifetime warranty on their packs and the great thing about this company is that they really do honor their lifetime warranty. Everyone gets free online returns. As an exception this warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the 30 year policy. JanSport engineers quality, durability, and reliable products. The products eligible for the 30 year warranty are covered to the original owner or to the person who has received a JanSport branded product as a gift, for up to 30 years from the purchase of the product. Jansport actually makes backpacks that are meant to last; they actually place a lifetime warranty on their packs and the great thing about this company is that they really do honor their lifetime warranty. Thats just my thought! How do you clean a rolling backpack? She was about to pay for a protection plan that they were selling for the backpack when I told her that Jansport had lifetime warranties. Stand on solid ground the iconic Right Pack, the seasoned pack all the baby bags look up to. Choosing a selection results in a full page refresh. All shipping to Warranty must be pre-paid and insured. If this turnaround time becomes a problem for you, tell us. the products rarely break. We can sometimes rush repairs through for special situations. Trust is built over time, so for more than 50 years JanSport has designed packs that last, to go everywhere you go, see what you see, and carry what you need. Products repaired or replaced under warranty will be shipped back to you free of charge. If you have questions, please contact our Customer Service team. Do I need my receipt? Normal wear and tear generally mean the wear and tear caused by the expected use of the bag over an extended period of time. HI I live in Dublin Ireland and have a Jansport bag on which the zip has just brokenDo you have contact details for who I need to contact in Ireland to have my bag repaired/replaced? JanSport does not offer warranties for pins, patches, or related accessories. Thank you very much! However, if you make a valid warranty claim, Jansport will repair or replace your backpack for free including free return shipping. I thought I had a lifetime warranty. Add 45.00 to cart to qualify for free shipping. Jansport bags, any of ye have a clue how to avail of the warranty on them? To request a rush, please send your product to us by way of Federal Express, UPS2nd Day Air, or some other speedy means. Only equipment, including back packs, pouches, and other bags, is covered. JanSport Warranty Service 510 Crystal City Hwy. Theyve gotten a couple hundred dollars out of me personally and I recommend their brand every chance I get. During the same phone call, you will get an idea on whether they can actually fix up your bag or if they have no other choice but to replace it. US Territories We don't currently ship to US Territories, including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary. Amazing JanSport honored this warranty for such an old product. JanSport Customer Service is here to help Monday through Friday 8am - 6pm (CT) (USA only). So deeply practical yet so very fun to style with every outfit. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Warranty - JanSport Europe EU By submitting your email address you consent to marketing and online advertising by JanSport. How Do I Replace My Jansport Backpack with a Lifetime Warranty Claim? The Gardens Mall - Kuala Lumpur. If this turnaround time becomes a problem for you, tell us. Shop the look Quite the reputation Create your signature and click Ok. Unfortunately, this does not mean your lifetime. This warranty applies only to all JanSport branded equipment (e.g., packs, bags, pouches, totes, cases) purchased from authorised dealers. knifeup.com is a great blog site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. WARRANTY ADDRESS: Telephone: 03 9338 5099 Address: Fit Chain JanSport Warranty Repair 30 Tullamarine Park Rd Tullamarine VIC 3043 Hours: Monday - Friday: 9am - 5pm Email: warranty@jansport.com.au Please fill out the warranty return form (Click Here for the Warranty Return Form). The first step is to carefully read their terms and conditions regarding which products qualify for the lifetime warranty and under what circumstances a warranty claim may be filed. By submitting your email address you consent to marketing and online advertising by JanSport. We can sometimes rush repairs through for special situations. I remember in 3rd gradeI would lose things a lot and my Mom put my name in a white paint pen on the pocket of my dark purple backpack. Print out your claim form 3. We will do all we can to see that you have it back in time. To navigate this using the keyboard, please follow these instructions. The answer depends on how bad its dirty and what substance made it dirty. If I were to have a jansport bag in which I had bought but didnt come with a code can I use the code that I got with my new backpack and use it for my old one ? I took it to travel club botique here in the philippines to have it repaired. if i send in a ripped jansport backpack with the warranty waiver filled out, can i get a different colored backpack instead of the same design again? Temperature Screening for Vendors and Contractors Please click here for a link to our privacy notice. The converse all star zipper broke on one of the granddaughters backpack. But they required me a 150 pesos repair charge. How to Claim the Jansport Backpack Lifetime Warranty, How to Claim the Lifetime Warranty on your Jansport Backpack. Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered. Additionally, we will cover if the warranty can be transferred, how the warranty works, and if you have to pay for shipping. (PS do not send in a dirty pack in a pizza box! During peak seasonour turnaround time can stretch to six weeks. Defects in materials, components, or workmanship are covered for up to 30 years from the purchase of the product. Is the shipping cost included when sending the bookbag back for repairs or exchange? 83 South / Suite 9 (Click Here for the Warranty Return Form). SHOP DARK FLORA SNACK CLOUT If you need to make changes, please wait to receive your order and make any returns at that time. I was bought a backpack from suggesting and read a kids backpack review website. This warranty does not cover normal wear and tear or the natural breakdown of colours and materials over extended time and use. You could send it in for warranty service and keep it running for. As an exception this warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the 30 year policy. For warranty evaluation by JanSport, please fill out our Warranty Return Form. JanSports warranty applies when our product is used for the purpose intended, under normal conditions, and does not apply to damage caused by typical wear and tear, unreasonable use or neglect. We sent it back once or twice to have a worn out zipper replaced. Backpacks arent the only products that are covered under Jansports lifetime warranty though. Im from the philippines. Telephone: 03 9338 5099 Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Scattered breaks (10 employees per group) If you are shipping your backpack to Jansports warranty department to have it repaired or replaced, you are required to pay for shipping and insurance on the package. We'll fix it or if we can't, we'll replace it. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. As nobody answers, no more the warranty dept., I wonder how serious is the lifetime warranty promise. Find A Store; Gift Card; Limited Lifetime Warranty; Chat; My Account; Sign Out {count} Cart To navigate this using the keyboard, please follow these instructions. Jansport rebuilt my 20yo backpack thru their warranty program - Reddit * required fields. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned. This warranty gives you specific legal rights; you may have other rights, which vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Only equipment, including back packs, pouches, and other bags, is covered. For my world Tavels around the world. Address: Fit Chain. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. I really want this repaired, NOT replaced because likely product is not made anymore (no compartments inside) and I really like it just the way it was designed. Whether the bags zipper got busted, the seams bust open, or the even if one of the strap clasps break, they will fix it and send it back to you at no extra charge. We build our products to last over extended periods of use, but inevitably everything does eventually wear out. Klicke auf die Flagge unten, um auf Deutsch und mit Euro einzukaufen.","store_url":"https:\/\/jansport.de","store_flag":"\/\/cdn.shopify.com\/s\/files\/1\/0271\/4576\/4975\/files\/de.png?v=1685538634","remain_link":""}. JanSport Warranty Center COVID-19 safety precautions: OTHER WARRANTY LIMITATIONS AND EXCLUSIONS: HOW LONG DOES IT TAKE MY PACK TO BE REPAIRED THROUGH WARRANTY? They only use the highest quality materials in their products, and they are assembled with lots of skill and attention to detail. Please see below the relevant contact points for your regional warranty team: Autriche: jansportwarranty_austria@vfc.com, Belgique: jansportwarranty_belgium@vfc.com, Danemark: jansportwarranty_denmark@vfc.com, France: jansportwarranty_france@vfc.com, Allemagne: jansportwarranty_germany@vfc.com, Irlande: jansportwarranty_ireland@vfc.com, Pays-Bas: jansportwarranty_netherland@vfc.com, Luxembourg: jansportwarranty_luxembourg@vfc.com, Royaume-Uni: jansportwarranty_uk@vfc.com. They will only charge you if there's a part that needs replacement. Download and send the Warranty Return Form, Want to learn more about warranty claims? Klicke auf die Flagge unten, um auf Deutsch und mit Euro einzukaufen.","store_url":"https:\/\/jansport.de","store_flag":"\/\/cdn.shopify.com\/s\/files\/1\/0271\/4576\/4975\/files\/de.png?v=1685538634","remain_link":""}. All shipping to Warranty must be pre-paid and insured via the shipping service of your choosing 5. For more information on JanSport's Warranty, call 1(800)426-9227 in the US or 1(800)501-3054 ext 2567 in Canada. And then they told me they will honor replacement if i do have the receipt. , http://www.jansport.com/customer-service/lifetime-warranty.html. I bought this Jansport backpack in 1987. While this means that the majority of products manufactured by Jansport fall under warranty, there are products that do not, including pins, face masks, patches, and other accessories. Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. And since I am not getting any word from you it will be considered a lesson learned for me and my granddaughter. We stand by the quality and durability of every pack we make, and since weve been doing that since 1967, that is a guarantee you can stand by. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement product back to you. The lifetime of the backpack can mean a variety of things but is generally defined as its usability until wear and tear prevent its functionality. Hand sanitizer (placed at Kiosks, EE & Front door entrance, breakroom & work stations) (Backpack Policy + More). All backpacks that are branded with the Jansport logo are covered under the lifetime warranty. Workmanship refers to seams and construction. I bought a Jansport bag back in June 2001 in NYC, it has lasted years!! During peak season our turnaround time can stretch to six weeks. All warranty claims for purchases from a retail store, must be made directly to the retailer. The correct address as of 2/1/2017 is: Attn: JanSport Warranty, 2321 N Loop Rd, Alameda, CA 94502 There is a hole on the bottom from the material wearing. My Jansport backpack is 28 years old. So, when your pack wears out as all things do, youll know youve gotten the most out of your gear and your experience. Products repaired or replaced under warranty will be shipped back to you free of charge. products will eventually wear outfabrics will deteriorate, and colours will fade. Improper or incorrectly performed maintenance or repairs will void this warranty. (2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle. Lindsey, do you know if backpacks are allowed in Walmart? JanSport branded products covered by this warranty are warranted to the original owner or to the person who has received a JanSport branded product as a gift, against manufacturing defects in materials and workmanship for up to 30 years from the purchase of the product, except for certain exclusions identified below. I live in USA. Cant really toss it in the washing machine. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question. Lindsey is based in Morgantown, West Virginia. Inevitably, well used (and well loved!) Our warranty only applies to JanSport products purchased via jansport.com.au. How can u access this warranty? Once youve filled out the form, you can send your damaged backpack with the paperwork to Jansports warranty department in Uvalde, Texas, or Saint Laurent, Quebec depending on your country of origin. This may result in minor processing delays for your claim. Telephone: 03 9338 5099. Our policy requires that products accepted for repair be clean. Other bags, totes, pouches, and cases that bear the Jansport logo also qualify for their trusted lifetime warranty. HOW TO PROCESS A WARRANTY RETURNFor any service at a Warranty Centre, you will need to send the completed repair document (found on this page, below) together with your claimed JanSport branded product.
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